Policy
Shipping & delivery
Confiquora sells professional services and digital documents. Nothing is physically shipped, so there are no shipping charges and no courier timelines.
Last updated: November 2026
No physical shipment. Every product and service sold on this website is delivered electronically or performed remotely or on site. We do not dispatch physical goods, and no shipping or handling fee is ever charged.
1. Document template packs
- Method. Delivered as a digital download. After your payment is confirmed by Razorpay, a secure download link is emailed to the address given at checkout.
- Timeline. Delivery is immediate in the normal case: the email is sent automatically within a few minutes of payment confirmation. If a payment needs manual verification, delivery takes up to 24 hours.
- Link validity. Download links are personal to the buyer and expire after 7 days. If yours expires before you download, email us and we will reissue it at no charge.
- Format. Editable source documents in standard office formats, supplied in a single archive.
2. Consulting engagements
- Method. Deliverables such as technical files, procedures, audit reports and submission dossiers are delivered electronically to the contacts named in your proposal. Audits, training and workshops are delivered online or at your site, as agreed.
- Timeline. Delivery dates are set out in the accepted proposal for each engagement. We confirm the schedule in writing before work starts and tell you promptly if anything is at risk of slipping.
3. Confiquora QMS software
Access will be provisioned electronically on subscription. No subscription is on sale yet.
4. If your delivery does not arrive
First check your spam or junk folder and any corporate mail filter, because the download email carries a link. If it still has not arrived within 24 hours of payment, email connect@confiquora.com with your payment reference. We respond within 1 business day and resend the files. If we cannot deliver, you receive a full refund under our cancellation and refunds policy.
5. Delivery area
Because delivery is electronic, we serve clients in India and internationally without restriction. Prices are charged in Indian Rupees (INR) regardless of the buyer's location; your bank or card issuer may apply its own conversion rate and fees.