Policy

Cancellation & refunds

This policy explains when you can cancel, what is refundable and how long a refund takes. It applies to everything purchased from confiquora.com.

Last updated: November 2026

1. Consulting engagements

• Before work begins. You may cancel at any time before work starts and receive a full refund of anything already paid.
• After work begins. You may cancel with seven (7) days' written notice to connect@confiquora.com. We invoice for work completed and documented up to the cancellation date, and refund the remaining balance of any advance.
• Scheduled sessions. Audits, training and workshops rescheduled or cancelled with more than 72 hours' notice carry no charge. Inside 72 hours, up to 50% of the session fee may be retained to cover reserved consultant time.
• If we cancel. If we cannot deliver an accepted engagement, you receive a full refund of all amounts paid for undelivered work.

2. Document template packs (digital downloads)

Template packs are delivered as digital files, which cannot be returned once downloaded. The following applies:

• Before download. If you have not yet downloaded the files, you may cancel within 7 days of purchase for a full refund.
• After download. Once the files have been downloaded, the sale is final and no refund is due, except in the cases below.
• Defective, incomplete or wrongly described. If the pack is corrupted, missing documents, or materially different from its description on this website, tell us within 14 days of purchase. We will first attempt to correct or replace the files; if we cannot, you receive a full refund.
• Duplicate or failed payment. Duplicate charges, and payments debited where no order was created, are refunded in full as soon as we are notified or detect them.
• Non-delivery. If your download link does not arrive, see our delivery policy. If we cannot deliver the pack, you receive a full refund.

Template packs are professional reference documents that you adapt to your own organisation. A refund is not available merely because a pack requires adaptation, because your organisation chose not to use it, or because a certification body or regulator reached an outcome you did not want. We do not guarantee any certification or approval outcome.

3. Confiquora QMS software

No subscription is on sale yet. Subscription cancellation terms will be published here before the first subscription is sold.

4. How to request a refund

1. Email connect@confiquora.com from the address used for the order, with the subject “Refund request”.
2. Include your order or payment reference, the date of purchase and the reason for the request.
3. We acknowledge every request within 2 business days and tell you whether it is approved, with reasons if it is not.

5. Refund timelines and method

• Approved refunds are initiated within 3 business days of approval.
• Refunds are made through Razorpay to the original payment method only. We cannot refund to a different card, account or instrument.
• After we initiate it, the amount normally reaches your account within 5 to 7 business days, depending on your bank or card issuer. UPI refunds are usually faster.
• Where GST was charged, it is refunded with the principal amount and a credit note is issued.
• Bank or payment-gateway charges are not deducted from an approved refund.

6. Disputes

If you disagree with a refund decision, write to our grievance officer at connect@confiquora.com, marked “Grievance”. We acknowledge within 48 hours and aim to resolve within one month. Contact details are on our contact page.